Police Operations Center

How can college and university police operation centers succeed with knowledge management initiatives?

In nearly a decade of implementing knowledge management systems for support organizations of all sizes, six key factors or best practices showed success:

• Knowledge is accessed, captured, used, and improved as a natural part of knowledge management system.

• Existing information throughout the company even from isolated silos is available.

• Executives actively support the knowledge initiative and commit the necessary resources to ensure long-term success.

• Management recognizes that knowledge-based support may entail a shift in cultural values and facilitate the transition.

• The same way knowledge initiative rewards support staff for their participation, operators should also be rewarded.

• The knowledge management system includes analytical tools to report results and document areas that need improvement.

What follows is a fuller discussion of each of these six best practices.

Next: Knowledge Management Natural Work-flow